1. Privacy at a glance
Who is responsible for the data collection on this website and the TeamMeister app?
The data processing on this website as well as through the TeamMeister app is carried out by the operator, whose contact details can be found in the imprint .
How do we collect your data?
Your data will be collected on the one hand, through you sharing information with us. This can be, for example, data that you enter in a contact form, such as e-mail and mobile operating system, or data that you enter in the input mask during registration in the TeamMeister app. The collected data can be found in the respective input mask.
Other data is collected automatically when visiting the website through our IT systems. These are above all technical data (eg Internet browser, operating system, device information or time of the page request). The collection of this data occurs automatically as soon as you enter our website or during a successful registration or when using the TeamMeister app.
What do we use your data for?
Part of the data is collected to ensure a flawless provision of the website and the TeamMeister app. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
At any time you have the right to obtain free information about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction, blocking or deletion of this data. You may contact us at any time about questions regarding privacy at the address given in the Imprint . Furthermore, you have a right of appeal to the appropriate authority.
2. General information and mandatory information
We point out that the data transmission in the Internet (e.g. in the communication by E-Mail) can exhibit security gaps. A complete protection of the data from access by third parties is not possible.
Information regarding the responsible body
The responsible data processing unit for this service is:
Fabian Ehringer, Michael Koch and Dominik Seibold
Phone: 00 49 89 45216635
Responsible body is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your expressed consent. You can revoke already given consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and direct advertising (Article 21 GDPR)
If your personal data is processed to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object, your personal data will then no longer be used for the purpose of direct advertising (objection under Art. 21 (2) GDPR).
Right of appeal to the appropriate authority
In the case of violations of the GDPR, the persons concerned have a right of appeal to the appropriate authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right to complain is without prejudice to any other administrative or judicial remedies.
Right to data transferability
You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of the data to another person in charge, this will only be done to the technically feasible extent.
SSL or TLS encryption
For security and to protect the transmission of confidential content, this service uses an SSL or TLS encryption. An encrypted connection is indicated by the browser’s address bar changing from “http: //” to “https: //” and the lock icon in your browser bar.
If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.
Disclosure, Blocking, Deletion and Correction
Within the scope of the applicable legal provisions, you have the right at any time to information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to correct, block or delete this data. For further information on personal data, please contact us at any time at the address given in the imprint.
Your personal information will not be stored with us for any longer than is necessary for the provision of our services or required by our legal obligations. Please note that your activities such as comments, posts, dates and likes for the relevant persons (e.g. team members) remain visible even though you have left the team or deleted your account. The deletion of your TeamMeister account will help to anonymize or remove your name and the information associated with these activities.
Right to restrict processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the imprint . The right to restrict processing exists in the following cases:
- If you deny the accuracy of your personal information stored with us, we usually need time to review it. For the duration of the audit, you have the right to request a restriction of processing your personal data .
- If the processing of your personal data has been unlawful, you may request the restriction of data processing instead of deletion.
- If we no longer need your personal information, but you need it to exercise, defend or assert rights, you have the right to request that your personal information be restricted instead of being deleted.
- If you have filed an objection under Art. 21 (1) GDPR, a balance must be made between your interests and ours. As long as it is not clear whose interests prevail, you have the right to demand that your personal data be restricted.
If you have restricted the processing of your personal data, this data may only be used with your consent or for the purposes of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for important public interest of the European Union or a member state.
3. Data Collection
The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- browser type and browser version
- operating system used
- Referrer URL
- Host name of the accessing computer
- time of server request
- IP address
- Sites accessed by the user’s system through our website
There is no merge of this data with other data sources.
The collection of this data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and the optimization of his website – for this purpose, the server log files must be recorded.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
The processing of the data entered into the contact form takes place exclusively on the basis of your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data entered by you in the contact form remains with us until you ask us to delete, revoke your consent to the storage or the purpose for the data storage is omitted (e.g. after completion of your request). Mandatory statutory provisions – especially retention periods – remain unaffected.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We will not share this information without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b DSGVO, if your request is related to the fulfilment of a contract or is required to carry out pre-contractual action. In all other cases, the processing is based on your consent (Article 6 (1) a DSGVO) and / or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective Processing of requests addressed to us.
The data sent by you to us by contact requests remain with us until you ask us to delete them, revoke your consent to the storage or the purpose for the data storage is omitted (e.g. after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
Comments on this website
In addition to your comment, the comment function on this page will also include information on when the comment was created, your e-mail address and, if you are not anonymous, the username you have chosen.
Comment retention period
The comments and the associated data (e.g. IP address) are saved and remain on our website until the commented content has been completely deleted or the comments must be deleted for legal reasons (e.g. offensive comments).
The comments are stored on the basis of your consent (Art. 6 (1) lit. DSGVO). You can revoke your consent at any time. An informal message by e-mail to us is sufficient. The legality of the already completed data processing operations remains unaffected by the revocation.
Registration on the TeamMeister App
When registering to use the TeamMeister App, personal data such as first name, last name and e-mail will be collected. This data is mandatory data and is used for the use of the TeamMeister app on the basis of Art. 6 para. 1 lit. b DSGVO processed. After registering you will gain access to content and services that we offer only to registered users. These can be, for example, services such as joining / canceling appointments or joining previously created teams. Registered users also have the option to enter optional personal data, such as telephone number and date of birth, which serve the purpose of team-internal information exchange. It is also possible to add a profile photo. The third-party service Cloudinary is used to store and serve the images.
You can also register and log in to TeamMeister by logging in via Facebook. If you register or log in to TeamMeister via the Facebook login, we will receive the following information from:
Facebook Inc. (1601 South California Avenue, Palo Alto, CA 94304, USA, “Facebook”): first and last name (Facebook), email address (Facebook), profile picture (Facebook)
For the successful registration or login your e-mail address is required. This is used to create your TeamMeister account and serves as a unique identifier. We will store your e-mail details with us and will, if necessary, contact you with instructions at this address. We also note that you have registered with us via Facebook. We will not pass on any information about you to Facebook without your consent.
TeamMeister users may be informed by e-mail about information relevant to their user account, such as technical changes. If users have terminated their user account, their data will be deleted with respect to the user account, subject to a statutory retention requirement. It is the responsibility of the users to save their data upon termination prior to the end of the contract. We are entitled to irretrievably delete all user data stored during the duration of the contract.
As part of the usage of our registration and registration functions and the use of the user account, we store the IP address and the time of each user action. The storage is based on our legitimate interests, as well as the user’s protection against misuse and other unauthorized use. A transfer of this data to third parties does not take place, unless it is necessary for the pursuit of our claims or there is a legal obligation in accordance with. Art. 6 para. 1 lit. c. DSGVO. The IP addresses will be anonymized or deleted after 7 days at the latest.
Adapted by the website owner
Other TeamMeister users can access your data
Your details, such as name, email, phone number, profile picture, and the posts, comments, and appointments you’ve created, will be visible to other members of the associated team.
If you wish to receive the newsletter offered on the website, we need an e-mail address from you, as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter , Further data are not collected or only on a voluntary basis. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties.
The processing of the data entered into the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 (1) lit. DSGVO). The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time. For this, a message with your corresponding request is sufficient for the contact option specified in the impressum . The legality of the already completed data processing operations remains unaffected by the revocation.
The data deposited with us for the purpose of obtaining the newsletter will be stored by us from the newsletter until your cancellation and will be deleted after cancellation of the newsletter. Data stored for other purposes with us remain unaffected.
5. Other important information
TeamMeister does not knowingly collect information from children under the age of 16. In addition, we do not target our service to children under the age of 16 and do not knowingly communicate with children under the age of 16. The parents / guardians of the children are responsible for entering and managing the information of their children.
Notice to California residents
A California resident who has provided personal data to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed your information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by emailing the address found in the imprint . Please note that we are required to respond to one request per California Customer each year and we are not required to respond to requests made by means other than through this email address.
S.B. 568, titled “Privacy Rights for California Minors in the Digital World” allows California minors a right to delete content that they posted to a website, social media profile, or online service while under the age of 18. To request removal of any such content, please contact us at the address found in the imprint .
6. Plugins and Tools
Google Web Fonts
This site uses so-called web fonts provided by Google for the uniform representation of fonts. When you visit a page, your browser loads the required web fonts into your browser cache to correctly display texts and fonts.
To do this, the browser you use must connect to Google’s servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font will be used by your computer.
Google Tag Manager
Google Tag Manager is a solution that allows us to manage so-called web site tags through a single interface (including integrating Google Analytics and other Google marketing services into our online offering). The tag manager itself (which implements the tags) does not process users’ personal data. With regard to the processing of users’ personal data, reference is made to the following information about the Google services. Usage Policy: https://www.google.com/ intl / en / tagmanager / use-policy.html code.
Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offering and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous user profiles of the processed data can be created.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address submitted by the user’s browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookies and related to its use of the online offer as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en ,
The personal data of users will be deleted or anonymized after 14 months.
Facebook Pixel, Custom Audiences and Facebook Conversion
Within our online offer in regard to our legitimate interests in analysis, optimization and economic operation of our online offer, the so-called “Facebook pixel” of the social network Facebook, which of the Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”) is used.
Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).
With the help of the Facebook pixel, it is on the one hand possible for Facebook to determine the visitors to our online service as a target group in order to present advertisement (so-called “Facebook ads”). Accordingly, we use the Facebook Pixel to display the Facebook Ads we only to those Facebook users who have also shown an interest in our online offering or certain features (e.g. interests in certain topics or products that have been visited by them), which we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to make sure that our Facebook ads are in line with the potential interest of users and are shown a non harassing way. With the help of the Facebook pixel, we can also understand the effectiveness of the Facebook ads for statistical and market research purposes, in which we see whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion”).
The processing of the data by Facebook is part of Facebook’s data usage policy. Accordingly, general pointers to the appearance of Facebook Ads, in Facebook’s Data Usage Policy: https://www.facebook.com/policy facebook.com/policy code. For specific information and details about the Facebook Pixel and how it works, visit the help section of Facebook: https://www.facebook.com/business/help/651294705016616 code.
You may object to the capture by the Facebook Pixel and use of your data to display Facebook Ads. To set which types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions for the usage-based advertising settings: https://www.facebook.com/settings?tab=ads . The settings are platform-independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
For technical stability and monitoring, as well as the detection of code errors of our service, Sentry is used. Sentry serves these purposes alone and does not evaluate any data for promotional purposes. Metadata (device ID, device data, IP address) and usage data are processed. All of this information is collected anonymously and is not used for personal purposes and then deleted.
For the storage and performance-optimized provision of images uploaded from the TeamMeister app, according to Art. 6 para. 1 lit. f DSGVO Third-Party Service Cloudinary Ltd., 111W Evelyn Ave, Suite 206, Sunnyvale, CA 94086, USA (“Cloudinary”). If an image is uploaded from the TeamMeister app, it will be stored on Cloudinary servers.
For emailing, such as Verify Email, Forgot Password, and Welcome Email, use the Infrastructure of MailGun, Inc., 620 Folsom St, Ste 100, San Francisco, CA 94107, United States. The company has joined the EU Safe Harbor Agreement and is committed to upholding European privacy standards.
In order to operate our services, we use hosting services. For the storage of your data, the database service of MongoDB, Inc., 229 W. 43rd Street, 5th floor, New York, New York 10036 is used.
To collect the technical usage information that results from using our app, we use the services of Segment.io, Inc., 109 E 17th St # 4503, Cheyenne, WY 82001, USA. The data collected about the use of our app will not be used to aggregate usage profiles with your personal information. You can disable the data collection at any time in the TeamMeister app under your account settings.
To better understand and optimize the usability of App users, we use the services of Amplitude Inc., 501 2nd Street, Suite 100 San Francisco, CA 94107, USA.
For more information about Amplitude, see the Amplitude Privacy Statement: https://amplitude.com/privacy